On placement of the order, we will send you an order confirmation mail listing all relevant details pertaining to your order. Products are shipped in three to four weeks on order confirmation. The product will reach you in four to five weeks post confirmation.
We ship our products all over Canada. You will need to provide us with a valid and complete shipping address.
Our logistics partners will deliver the product at your doorstep. However in certain exceptional cases, where the product needs to be taken into a specific room or if some extra arrangements needs to be made to take the product to the desired location due to inaccessibility posed by small/ limited/ insufficient space of road, path, gate, doorway etc, our logistic partner(s) will charge an extra/additional fee.
Customer will need to pay this fee in cash to the responsible courier person at the time of delivery. This additional charge is also applicable to residences/businesses that may have a steep uphill or downhill slope(s), which lead to the entrance.
Urbanized will not entertain nor accept order cancellation at the time of delivery due to your failure to check the condition in which the product arrived.
Shop with confidence!
We understand that creating a home is an investment of your time and money. We want every step of the process to be a positive experience. If you are not completely satisfied, just let us know.
- Our Customer Service team can track your order and offer up-to-date information at any time.
- Our delivery professional always treats you with respect, assembling your furniture and removing all packaging.
- Fitting of large furniture items will be done within 3-4 days of delivery.
- Our dedicated customer service is always available to help you.